How we will achieve our mission and values

• By deliver the best possible domiciliary care and support to you to enable you to retain your independence in your own home

• To be kind and patient with clients

• Maintain your privacy and dignity

• Encourage your independence and self esteem

• Treat you with the respect that we would expect to be treated ourselves

• Respect your values, beliefs and opinions

• Listen to and learn what you want from your life now and in the future

• Safeguard you from abuse and harm

How We Meet Person-Centred Care

• We build every care plan around our service users’ own choices, routines, and lifestyles, making sure support fits naturally into their day rather than disrupting it.

• We listen carefully to what each service user wants, including their cultural background, religious needs, personal preferences, and the way they feel most comfortable being supported.

• Our carers adapt their approach during every visit, adjusting tasks gently to match the service user’s mood, health, and comfort level, ensuring care always feels safe and respectful.

• Families are involved in all planning and reviews, allowing everyone to contribute towards a care plan that stays meaningful, accurate, and fully aligned with the service user’s needs.

• Management, coordinators, senior carers, and field carers communicate daily, sharing updates and feedback to make sure all support is delivered consistently and professionally.

• Visit times and tasks are flexible and reviewed regularly, so care can change naturally as the service user’s health, mobility, or personal needs evolve over time.

• We focus on dignity, independence, emotional wellbeing, and respectful communication during every visit, making sure the service user never feels rushed or pressured.

• We ensure every service user feels valued, heard, and fully involved in decisions about their care, giving them confidence and control over the way support is delivered.

FAQ

What is domiciliary care?

Domiciliary care is support provided in the comfort of a service user’s own home. It includes help with daily tasks, personal care, routines, and wellbeing, allowing individuals to stay safe, independent, and comfortable where they feel most familiar. This type of care is flexible and fully centred around the service user’s lifestyle and choices.

Who are your carers?

Our carers are trained, DBS-checked professionals who are carefully selected for their kindness, patience, and respect. Each member of the team follows our person-centred approach, working with dignity and compassion to ensure every service user feels valued and supported. We choose carers who genuinely care about making a positive difference.

How do you ensure client safety?

We ensure safety through regular spot checks, up-to-date risk assessments, and ongoing communication between carers, coordinators, and management. Our senior team reviews care plans frequently and stays involved in day-to-day support to make sure care is delivered safely and consistently. We also encourage feedback from families and service users to improve our practice continuously.

Can care be tailored?

Yes, all our care is fully tailored. We create personalised care plans based on the service user’s routine, cultural needs, health requirements, and preferences. As needs change, we review and update the plan to ensure support always feels right, comfortable, and meaningful. Tailored care means each person receives support that truly fits their life.

How do I start care?

Starting care is simple. Contact us to arrange a free consultation where we discuss your needs, preferences, and routines. We then create a personalised care plan and guide you through each step, ensuring you feel confident and supported from the very beginning. Our team stays in close communication to make the process smooth and stress-free.

Do you support clients from diverse backgrounds?

Absolutely. We proudly support service users from all cultural, religious, and linguistic backgrounds. Our carers are trained to respect and understand each person’s identity, beliefs, and preferences, ensuring care is delivered with sensitivity and understanding. We make sure every service user feels seen, respected, and comfortable in their own home.

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